Frequently Asked Questions
Find answers to common questions about shopping with JFLIX Kenya
Find answers to common questions about shopping with JFLIX Kenya
To place an order:
You may request order modifications or cancellations within 1 hour of placing your order by contacting our customer service at +254 700 123 456 or support@jflixkenya.com. Once your order enters processing, changes may not be possible.
No, you can checkout as a guest. However, creating an account allows you to:
We accept the following payment methods:
Yes, we use industry-standard SSL encryption to protect your payment information. For card payments, we partner with certified payment processors that comply with PCI DSS security standards. We never store your full card details on our servers.
Payment declines can occur for several reasons:
If issues persist, please contact your bank or mobile money provider, or try an alternative payment method.
Delivery times vary depending on your location:
These are estimates only. You'll receive SMS updates with your order's status.
Yes, once your order has been shipped, you'll receive a tracking number via email or SMS. You can use this number to track your delivery through our courier partner's website or directly from your account dashboard under the "My Orders" section.
Yes, we accept returns for most products within 7 days of delivery as long as the items are unused and in original packaging. Some items like perishables, undergarments, and custom items are non-returnable.
To initiate a return, go to your account dashboard, click on "My Orders", select the order in question, and click "Request Return". You can also contact our support team via email or phone for assistance.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Click on the "Sign Up" button at the top right of the website, fill in your name, email, and password, and click "Register". You’ll receive a confirmation email to activate your account.
Go to the login page and click on "Forgot Password?". Enter your email address and follow the instructions in the reset link sent to your inbox.
Yes, go to your account dashboard and click "Profile" to update your contact information or "Addresses" to manage your delivery addresses.