Terms & Conditions

1. Acceptance of Terms

By accessing or using the JFLIX Kenya website ("Site") or making purchases through our platform, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our Site.

2. Account Registration

To make purchases, you may need to create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized account use

3. Products and Pricing

• We reserve the right to change product prices without notice
• All prices are in Kenyan Shillings (KES) unless stated otherwise
• Product images are for illustration and may differ from actual items
• We make every effort to display accurate product information but cannot guarantee complete accuracy

4. Orders and Payment

• All orders are subject to product availability
• We accept various payment methods including M-Pesa, credit/debit cards, and bank transfers
• Payment must be completed before order processing
• We reserve the right to refuse or cancel any order

5. Delivery

• Delivery times are estimates and not guaranteed
• Shipping fees vary by location and order value
• Free delivery may apply to orders over a specified amount
• Risk of loss passes to you upon delivery to the carrier

6. Returns and Refunds

• Returns must be initiated within 7 days of delivery
• Products must be unused, in original packaging with all tags attached
• Refunds will be processed within 14 business days after we receive the returned item
• Original shipping fees are non-refundable
• Certain items (e.g., perishables, personal care products) may not be returnable

7. Intellectual Property

All content on this Site (text, graphics, logos, images) is our property or our licensors' and protected by Kenyan and international copyright laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks without prior written consent
• Use any automated systems to access or scrape our Site

8. User Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Post false, misleading, or harmful content
• Interfere with Site security or other users' enjoyment
• Attempt to gain unauthorized access to our systems

9. Limitation of Liability

To the fullest extent permitted by Kenyan law, JFLIX Kenya shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Errors or omissions in product descriptions
• Delivery delays beyond our reasonable control

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of the modified Terms.