Privacy Policy

1. Introduction

Welcome to JFLIX Kenya ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our eCommerce platform.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, payment information
• Device Information: IP address, browser type, device characteristics
• Usage Data: Pages visited, products viewed, time spent on site
• Transaction Data: Purchase history, order details, payment method

3. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Improve our website and product offerings
• Send promotional communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Payment processors to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist with our business operations
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing
• Regular security audits
• Access controls to personal data

6. Your Rights

Under Kenya's Data Protection Act, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Data Protection Commissioner

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Personalize your shopping experience
• Deliver targeted advertisements (with your consent)

You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when changes were made. We encourage you to review this policy regularly.